Privacy policy.

Scope and agreement

1.1 By using this website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Personal information collection

2.1 We collect personal information only when knowingly and voluntarily submitted. The types of personal information collected may include, but are not limited to, name, contact details, and any other information required for specific requests or enquiries.

2.2 The information collected is intended to be consistent with applicable privacy laws in New Zealand.

2.3 Booking a tour. When you ask to book a tour we collect your name, your email, a mobile if you would like a call, your child's age, the centres you chose and, if you tell us, how you heard about us. We also note the page you booked from and, where your browser tells us, the search or advert that brought you to our site. We use all of this to arrange the tour and to understand how families find us, and for nothing else. Each centre you chose receives your request, and you receive a confirmation.

2.4 A sent request is kept for 12 months from the day we receive it, then deleted. If a tour is booked, the request is kept until a week after the tour. The counter that limits requests from one network address keeps a keyed hash of the address, never the address itself, for 48 hours.

2.5 Two services process this information on our behalf: Sanity holds the booking log, and Resend sends the emails. Both operate under privacy protections comparable to New Zealand's. To see, correct or delete what we hold about you, email bookings@bearpark.co.nz, ask at any centre, or use our contact page. We answer within 20 working days, as the Privacy Act requires.

Use of information

3.1 Personal information submitted to our website is used for the purpose for which it is submitted or for related secondary purposes, as disclosed in this Privacy Policy or at the time of collection.

Modification of privacy policy

4.1 We reserve the right to modify this Privacy Policy. Users will be notified of changes through notifications on the website or via email.

Disclosure

5.1 Personal information may be disclosed:

• With your consent.
• When necessary to achieve the purpose for which it was submitted.
• In special situations where we have reason to believe disclosure is necessary to identify, contact, or bring legal action against anyone damaging our rights, property, users, or others.

Security

6.1 We employ security measures to protect the personal information submitted to our website. These measures include regular reviews and updates to our security protocols.

Cookies

7.1 Our website uses cookies and similar tools so we can see how it is used and how our advertising performs. Google Analytics gives us anonymous counts of visits and pages viewed. Microsoft Clarity records how visitors move around a page (scrolling, clicking, tapping) with anything typed into a form hidden from us. The Meta pixel tells Meta when someone visits our site or asks to book a tour, so we can measure our advertising on Facebook and Instagram; it does not receive your name or email address. These tools set cookies in your browser. You can block or clear cookies in your browser settings, opt out of Google Analytics at tools.google.com/dlpage/gaoptout, and manage Meta advertising at facebook.com/adpreferences. The website works without them.

Access to information

8.1 We strive to keep your information secure, accurate, and up-to-date. You can contact us to correct any inaccuracies in the information we hold about you.

Links to other sites

9.1 Our website may contain links to external sites. We are not responsible for the privacy practices of these linked sites. Before providing personal information on external websites, review their terms and conditions and privacy statements.

Contact information

10.1 If you have concerns or questions about this Privacy Policy, or if you wish to report a problem, please contact us via our contact form.